Home Practice ManagementManagement 4 Super Powerful Things Hygiene Can Do For Your Practice

4 Super Powerful Things Hygiene Can Do For Your Practice

by Rachel
Wall

At Inspired Hygiene, we often talk about hygiene being productive and profitable, and before they can be THAT, there are a few other key things a thriving hygiene department does to influence your patients and your practice. These things are often the non-tangibles that lead to hygiene being a productive and profitable part of the dental business.

This concept was inspired by my experience recently teaching one of our courses, ‘Return on Hygiene’. In the beginning of the course, I ask the audience, “What do you want the hygiene department to BE…for your practice, your providers and your patients?”. At one of these programs, the audience came up with the Four R’s they want the hygiene team to BE.

Relationship

The hygiene department has a huge role in building relationships with patients. They tend to spend the most time with patients in a less intense visit than say a 3hour implant procedure. The patients are likely to share with the hygienist about their personal life, their likes/dislikes about dentistry and their current dental state and often the patients feel very loyal to their hygienists and want to return and not disappoint them by cancelling appointments.

Retention

In addition to the relationship building aspect, hygienists also have the opportunity to reinforce clinical reasons patients should stay in active care. Whether its a great result from perio therapy that the patient wants to maintain or the need to monitor an issue with a restoration, specific conversations about these things can help retain patients in active care and keep them coming back frequently.

Reputation

As I was scrolling through LinkedIn before writing this article, I saw a post about how teaching their team members to CONSISTENTLY use Please and Thank You has shot Chick-fil-A into the stratosphere of billion dollar sales, out-performing many other fast food chains. And the efficiency of their drive-thru system is something I’ve observed many times with complete awe. Reputation is something I’ve found to be a HUGE asset in building my own business. This often shows up for dental practices in online reviews and patient referrals. The time and care your hygiene team gives to your patients can certainly drive the quality AND quantity of reviews and that helps build your business.

Referrals

According to business guru and thought innovator, Dan Sullivan of Strategic Coach, there are 4 things that make us ‘Referable’.

1. Say Please and Thank you (there it is again)

2. Finish What You Start

3. Do What You Say You’re Going to Do

4. Stay On Time

If patients have to sit in the reception area for more than 5 minutes past their appointment time, they are going to be less likely to refer you to their friends and family. However, if you can achieve the holy grail of seating patients on time, nearly every time, you’ll have them talking about you, in a good way. Working as a team to complete the communication to the specialists like you said you were going to do, that helps too.

Certainly, you want a profitable hygiene department AND all these things can help you and your team achieve that goal. Remember, it’s not just about one player. It’s the coach’s (the leader) ability to see and develop the potential in the team and the team’s willingness to step up and give it their best.

 

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Rachel
Wall

Inspired Hygiene is committed to helping dentists tap into hygiene’s profit potential through coaching, webinars, mastermind groups and more! As founder of Inspired Hygiene, Rachel Wall, RDH, BS serves the dental community as a hygiene consultant and speaker. Passionate about service, Rachel coaches dental teams to build highly productive hygiene departments by creating and implementing systems for high quality periodontal care, enrolling restorative care through hygiene and managing the logistics of a high performance hygiene department.

As owner of Inspired Hygiene, Rachel and the Inspired Hygiene team assist dentists to tap into their hygiene profit potential. In addition to private coaching, Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver to-the-point clinical articles and speaking programs. She has spoken for numerous groups and events, including RDH Under One Roof and the AACD Annual Session. Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator”. Inspired Hygiene’s programs include private in-office coaching, a free weekly e-zine, the Hygiene Profits Mastermind group and the Profitable Perio Online Workshop.

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