David is retired from wet-fingered dentistry and now spends his time speaking, lecturing and writing, as well as coaching private Dental clients (in USA, Canada, Great Britain, Europe, and Australia and New Zealand) on how to improve their Dental Practices by focusing on customer service and patient retention. David has spoken to audiences in New York, London, Copenhagen, Las Vegas, Chicago, Miami and Philadelphia, Charleston, and Portland, as well as in Sydney, Brisbane, Perth, Melbourne and Canberra.His personal as well as Business pages can be found and followed on Facebook, Twitter, LinkedIn, Instagram and Pinterest.His website is www.theUltimatePatientExperience.com and his twice per week blog can be read and followed at www. UPEblog.com He can be contacted anytime at david@theUPE.com.