Interview Smarter, Hire Better
Hiring the right candidate for your dental practice is a critical process that requires a structured and thoughtful approach. The success of your team and the overall practice depends heavily on selecting individuals who possess the necessary skills and experience and fit well within your workplace culture. To achieve this, it is essential to clearly define your needs and prepare thoroughly before beginning the interview process. Crafting detailed job descriptions that accurately reflect the role’s responsibilities and the qualities you expect helps attract the right applicants and sets clear expectations from the outset. Additionally, leveraging effective recruitment channels and maintaining organized records throughout the hiring process ensures you make informed decisions. This article outlines best practices to help you identify and hire the best candidate for your dental practice.
Before the Interview
Preparation before the interview stage is foundational to a successful hiring process. Begin by clearly defining the skills, experience, and personality traits required for the position you are looking to fill. Your job description should be comprehensive and transparent, detailing the technical qualifications and duties and how the role aligns with your practice’s culture. For example, if your practice has a strict policy against workplace drama, it is important to communicate this upfront so candidates understand the behavioral expectations. This clarity helps filter applicants who are a good fit and discourages those who might introduce conflict.
In addition to defining your needs, prepare your interview questions carefully. Focus on a limited number—around five or six—that assess hard and soft skills, including behavioral questions that reveal problem-solving abilities and past performance. This approach allows you to gauge whether a candidate will thrive in your environment and contribute positively to your team. Thoughtful preparation at this stage sets a professional tone and helps you conduct efficient, meaningful interviews.
Recruitment Channels
Selecting the right recruitment channels is key to attracting qualified candidates. To broaden your reach, utilize a mix of online job boards, social media platforms, professional networks, and employee referrals. However, it is advisable to centralize your interviewing process on a single platform. Keeping all candidate information, notes, and resumes in one place allows you to maintain a robust history of applicants, which is invaluable when reviewing seasoned professionals who may have applied previously. This centralized system also helps you identify discrepancies in work history or skills by enabling quick cross-referencing of past interview notes and resumes. Leveraging multiple recruitment channels while maintaining organized records improves your ability to find and evaluate the best candidates efficiently.
Structured Interview Questions
Having a structured list of interview questions is essential for consistency and fairness. Limiting your questions to five or six ensures you have enough time to thoroughly explore each candidate’s qualifications and cultural fit. Behavioral questions are particularly useful as they provide insight into how candidates have handled situations in the past, revealing their problem-solving skills and work ethic. For example, asking whether their decision to leave their previous job was voluntary or employer-initiated can tactfully uncover important information without putting the candidate on the defensive. This structured approach also provides a solid basis for comparing candidates objectively and helps you identify those who align best with your practice’s values and goals.
Video Interviewing
Video interviews offer several advantages over phone interviews. First, it allows you to assess a candidate’s comfort and proficiency with technology, which is increasingly important in modern dental practices. Second, video interviews provide valuable non-verbal cues such as body language and facial expressions, giving you a fuller picture of the candidate’s personality and demeanor. Finally, observing candidates via video can help you evaluate how well they might fit with your existing team’s dynamic. This richer interaction supports better hiring decisions by enabling you to assess both technical and interpersonal skills more effectively.
Candidate Assessment and Comparison
After completing initial interviews, it is crucial to carefully review and compare all candidate information. Assess interview notes, resumes, and any other relevant documentation to narrow down your list to those best suited for the role. This step ensures you focus your time and resources on candidates who demonstrate the strongest potential to succeed in your practice. From this shortlist, you can decide who to invite for in-person interviews or working interviews, which provide further opportunities to evaluate skills and cultural fit in a real-world setting. A thorough assessment and comparison process helps you make confident, informed hiring decisions.
A successful hiring process in your dental practice hinges on thorough preparation, clear communication, and organized evaluation. By defining your needs precisely before the interview, utilizing effective recruitment channels, conducting structured and insightful interviews—preferably via video—and carefully assessing candidates, you increase your chances of selecting skilled, reliable, and culturally aligned team members. Maintaining detailed records throughout the process supports consistency and fairness, while working interviews provide practical confirmation of a candidate’s fit. Applying these best practices will help you build a strong, cohesive team that contributes positively to your practice’s success and growth.

Jeanette Davidson, FAADOM
Jeannette Davidson is the Office Manager at The Kidds Place Dentistry for Children in Spokane, Washington, and has been a member of AADOM since 2020. She received her FAADOM with the class of 2022. She began her role in dentistry later in life after making a life-changing decision to leave a 30-year career in sales, marketing and business consulting. (Her current employer was a former client). Jeannette discovered the best of both worlds could exist by combining her non-dental experience with leading a very fun and passionate team in pediatric dentistry.