Steven J. Anderson is the founder and president of the Total Patient Service Institute that specializes in implementing the highest level of patient service and communication skills in dental practices. Over the last twenty years he has spoken at every major dental meeting in North America, conducted hundreds of seminars all over the English speaking world, worked with thousands of dental practices to increase productivity and case acceptance results, written over 100 articles for dental industry publications, authored 5 books, and produced dozens of audio and video learning programs. He is the co-founder of the Crown Council, an association of leading dental practices committed to Creating a Culture of Success® in their practice. Through the Crown Council, he co-founded the Smiles for Life Foundation, which has raised nearly $50 million dollars for children’s charities worldwide. He has been named “Dental Businessman of the Year” by Excellence in Dentistry. Get ready to laugh, learn, and take your team and your productivity to the top!